Subject: Tech Support Candidate - Satyam Sharma
From: Satyam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 01:53:49 -0400

| | Tech Support Test

Name | Satyam Sharma
E-mail | [email-masked]
Phone Number | (91) 9818425019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N.a | N.a | N.a | N.a
Previous Employer 1 | N.a | N.a | N.a | N.a
Previous Employer 2 | N.a | N.a | N.a | N.a

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection firstly. Then i wil check that my computer and browser is updated or not. After first and second step i will clear all my cookies and data by going into history tab. After all these step i will restart my browser and search for the same url.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly i will power on my speaker. Secondly i will open bluetooth of my phone by tapping and holdinh bluetooth icon. In last step i will search for the name of speaker and then tap on device to estabilish bluetooth connection.
What according to you makes you a good candidate for customer service or technical support job? | I am having good command over spoken and written english language. Although i am having experience of 3 month internship where good communication is the first and foremost point for the interns. I can do multiple task at samw time effectively and effieciently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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