Subject: Tech Support Candidate - HARSH AWASTHI
From: HARSH AWASTHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 01:41:39 -0400

| | Tech Support Test

Name | HARSH AWASTHI
E-mail | [email-masked]
Phone Number | (+91) 7618806081
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SHAHJAHANPUR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP
RF lease line other brodband

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NCC Ltd | Senior Assistant EDP | Working | 21000
Previous Employer 1 | MAKSAT TECHNOLOGY PVT LTD (Bharti Airtel Ltd) | RF ENGINEER | 15/06/22 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting steps by user
1 - internet connectivity
2 - pleasee check computer clock setting
3 -  all troubleshooting done by user
And raise the complainant for isp

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- on  Bluetooth speaker
2 - mobile phone Bluetooth on
3 - open the Mobil phone Bluetooth settings
4- sarch Bluetooth speaker ssid
5 - and after paired both devices
6- and connect Bluetooth speaker to mobile phone

What according to you makes you a good candidate for customer service or technical support job? | User friendly and Supportive Technical support Engineer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |