Subject: Daily performance summary for LiveSalesman team for Jun 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 15 | 0 | 6 | 21
Sultan Motawa | 0 | 2 | 16 | 2 | 20
Malek Hosan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 3 | 0 | 0 | 3
Doaa Almutawa | 0 | 3 | 18 | 4 | 25
Jawaher Alfirdaws | 0 | 6 | 9 | 0 | 15
Khaled Sufian | 0 | 3 | 2 | 1 | 6
Nourah Alfhaid | 0 | 2 | 11 | 1 | 14
Grand Total | 0 | 34 | 56 | 15 | 105

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 22
| Delivery Related | Day of Delivery - Status | 9
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 8
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
| | Refunds after Return | 1
Customer Services Total | | | 52
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Offers | 21
PreSales Total | | | 21
Grand Total | | | 74

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 4 | 2 | 4 | 0 | 1 | 5 | 16
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 0 | 0 | 0 | 2 | 2 | 20 | 24
Nourah Alfhaid | 3 | 3 | 1 | 2 | 2 | 8 | 19
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 3 | 4
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 3 | 3
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 8 | 2 | 0 | 1 | 0 | 3 | 14
Khaled Sufian | 0 | 0 | 0 | 1 | 1 | 1 | 3
taher Mohammad | 0 | 0 | 0 | 1 | 1 | 1 | 3
Abdullah Abuthnain | 0 | 0 | 0 | 1 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Sumayah Alfaifi | 1 | 2 | 1 | 0 | 1 | 0 | 5
Abdullah Otaibi | 1 | 0 | 1 | 0 | 1 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 3 | 2 | 0 | 1 | 0 | 0 | 6
Abdallah Ahmed | 7 | 1 | 0 | 0 | 0 | 0 | 8
Grand Total | 27 | 12 | 8 | 10 | 10 | 49 | 116

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Nourah Alfhaid | 2 | 1 | 2 | 0 | 2 | 1 | 8
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 5 | 0 | 1 | 0 | 1 | 1 | 8
Wejdan Alotaibi | 3 | 1 | 2 | 0 | 0 | 2 | 8
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 2 | 1 | 1 | 6
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 3 | 1 | 0 | 0 | 0 | 0 | 4
Asma Alotaibi | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jaber Almarri | 1 | 3 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 1 | 1 | 0 | 0 | 0 | 0 | 2
Doaa Almutawa | 4 | 0 | 0 | 0 | 0 | 0 | 4
Jawaher Alfirdaws | 7 | 0 | 0 | 0 | 0 | 0 | 7
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 8 | 5 | 3 | 5 | 6 | 58

Please feel free to reach out for any further clarifications.