Subject: Daily performance summary for LiveSalesman team for Jun 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 4 | 0 | 1 | 8
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 7 | 9
Jok Kuol | 8 | 0 | 0 | 0 | 0 | 8
Aws Adra | 0 | 1 | 16 | 0 | 3 | 20
Gaurav Payal | 0 | 5 | 31 | 0 | 0 | 36
Mohiuddin Lsm | 0 | 5 | 30 | 0 | 6 | 41
Waseem Ahemad . Khan | 0 | 1 | 5 | 0 | 3 | 9
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 14 | 14 | 86 | 0 | 20 | 134

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 10
| Delivery Related | Day of Delivery - Status | 4
| | Delivery Status | 7
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 39
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 5
No Answer Total | | | 6
PreSales | (blank) | (blank) | 27
| Other Enquiry | Offers | 3
| | Payment Methods | 2
| | Store Availability | 1
| | Store Location | 1
| Policy Related | Delivery Time | 2
| Product Related | (blank) | 4
| | Combo | 1
| | Product Specification | 17
PreSales Total | | | 58
Grand Total | | | 103

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 2 | 3 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 8 | 1 | 0 | 0 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 0 | 6
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 19 | 4 | 0 | 0 | 0 | 0 | 23

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 2 | 1 | 6 | 9
Jok Kuol | 2 | 0 | 0 | 0 | 1 | 9 | 12
Alhamzi Mohammed | 5 | 1 | 1 | 0 | 0 | 5 | 12
Abu Sufian | 2 | 4 | 4 | 4 | 1 | 6 | 21
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 12 | 12
Gaurav Payal | 6 | 5 | 0 | 1 | 0 | 6 | 18
Mohiuddin Lsm | 3 | 0 | 0 | 1 | 0 | 1 | 5
Aws Adra | 0 | 5 | 1 | 1 | 0 | 2 | 9
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 3 | 5
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 20 | 15 | 6 | 9 | 4 | 50 | 104

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 7 | 8
Waseem Ahemad . Khan | 2 | 1 | 0 | 0 | 1 | 8 | 12
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 5 | 5
Aws Adra | 0 | 0 | 0 | 0 | 2 | 2 | 4
Hasan Nour | 4 | 0 | 0 | 1 | 1 | 3 | 9
Jok Kuol | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 2 | 1 | 0 | 1 | 0 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 2 | 0 | 4 | 5 | 25 | 48

Please feel free to reach out for any further clarifications.