Subject: Talkdesk Customer Newsletter - June 2022
From: Tiago Paiva - Chief Executive Officer <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jun 2022 16:00:38 -0500 (CDT)

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Customer Newsletter, June 2022
At Talkdesk, we embrace change as an impetus for growth and opportunity, even when transitions can be difficult. So while I am saddened to share the news that Kieran King, Chief Customer Officer, is leaving Talkdesk, we are appreciative of all she has done for Talkdesk and our customers.

We are actively recruiting for another customer leader who will continue to work directly with all of you, our customers, and continue to build off of the foundation that Kieran established. In the meantime, Charanya Kannan will be our interim Chief Customer Officer and the customer success and support organizations will report into her. 

As always, I appreciate the partnership we have with each of our customers.
Tiago Paiva, Chief Executive Officer
We hope you saw the Summer ‘22 Release content <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eGzA9wnrcf9VCSo4HNGJFdGG12iNRgrxNyMlfvsNLyevucGNutvwSnt5cW2GzkO6ET4=>, delivered last week. We’re so excited to share new capabilities like digital engagement, advanced call routing, and performance management with you. As always, these changes are the cumulative result of leading edge CX development and Talkdesk customer input. Your collaboration is invaluable for product innovation, and we are pleased to introduce a new avenue for collaboration: Talkdesk Previews <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eIiDJKvwf2ytfHMpcXudBWlOEW1-kWOG5myK1TmGuT6Ipd8tTyz2AkPYhOcOgrVe4mk=>. In addition to the Ideas <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eNSRHMU5h-mGOjskHzFQ0wY_FoP5PaVfyGW-IgW03LR1Te2o7W1IPCkjannOgWz4O-g=> and Early Access <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eEYPM4pTW8bxK2_Z-SMgM31AYdV6EJfRkp0Hl6FC3vC96y6qkbg3Ee9_7_MHVWNldc8=> programs, we’re launching Talkdesk Previews to engage with customers on program strategies and product 
capabilities while also gathering their insights to help shape Talkdesk solutions in the early design stage. Login to the Talkdesk Community <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eFmBrv6CgonN92XpSvgf2zWGrH80k46dDQiJL9lL6TJBuZrtrhkx4cMxDeucarSyvtA=>, or reach out to our customer success team, for more information about Talkdesk Previews or our other co-creation programs.

Your feedback also influences Talkdesk programs, and as a result, we’ve updated our Summer/Winter seasonal release 
resources: in lieu of our live webinars, which can be difficult for customers to attend during the busier Summer and Winter months, we’ve created a comprehensive release guide and short product showcase videos to help you zero in on the new innovations most relevant to your business. Be sure to check out all of the Summer ‘22 Release resources here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eGzA9wnrcf9VCSo4HNGJFdGG12iNRgrxNyMlfvsNLyevucGNutvwSnt5cW2GzkO6ET4=>. Please note that Spring/Fall releases will still include live webinars.
Optimizing customer experience is a top priority for Talkdesk customers - and it’s our mission to ensure our customers are achieving these goals via new product functionality, new platforms, and new resources: 

	- Customers want to interact with agents who have the right skills and knowledge to resolve their issues quickly and effectively. Talkdesk Studio™ attribute-based routing helps you to match customer issues with the relevant agent skills more effectively than ever before. Reach out to your CSM to learn more, attribute-based routing decreases handle time and ensures a higher level of customer satisfaction. Learn more <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eL0GWPUsRX73gWE2ogUuXPOTTXeGgg9m1bEsVJkSxGYGMxQiWXJc5Lu37SxrZtGiBms=>.
	- The future of retail CX is here with the Talkdesk Retail Experience Cloud <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eAi4eyS2iRs_b1V4d1oKhMKtIf6mOkTb9A68-wMlz76nuTCK9AjybczoTmegTunQtBQ=>! This newly launched, retail-specific platform has everything in CX Cloud PLUS more. Watch a 5 minute demo here <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eL3f_5-okXY_8tS1TBsMx5Xc7MSLVK_trUYQrEdYJX5XNmOOxyhcU6CDzkaDIiUMo2w=>. Contact your CSM for more information.
	- Ready to make the move to Workspace? Talkdesk has resources to help, including an on-demand recording <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eLBEnUI40Ea6MwwGBFAtD_XGPfL8DCiwdmoHM3NJsaaYO51KMig3HFjAG6iklUXAIOE=> that walks you through system functionality and how to upgrade. You can also check out the Upgrades Made Easy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eEXwjnFY624E5Ao5UAhKTt2cLf2Vf7dQLmPpvpv_4jUy9vwAdLuL1gBMwBg40WMqCkA=> group and the Workspace Upgrade Toolkit microsite <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eKtaM4regD8Cf2BQBg6yU0g8_Lbi2dwxb7I9ENBbodMbCtFLIl5g1Kl2KbBvOR69DUc=> for additional upgrade resources.
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Nominations are now open for the third annual CX Innovators Awards! We are looking forward to recognizing customers (like you!) who have leveraged Talkdesk technology to reshape their customer experience (CX) this year. 

Categories include AI impact, revenue impact, social impact, and an individual award for CXcellence for our customer experience heroes! If you or a colleague is using Talkdesk technology to drive better outcomes for your customers in resourceful and creative ways, nominate yourself or them <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eFNkO4KVHEX6qLoNA6sMmzvAnxCxEdU0yyvc9c2PXWYsvAb4DrRcJLtt47OkVKX84FY=> for a CX Innovators Award today. 

	- Get more details about the awards categories <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eFDJjPj-CyEEnfjOzMs7aekotCnXqDJeqnkOc6q_o9NPgiBWYnd01o3hLlUW3Hw0L0g=>.
	- Review the Terms & Conditions and FAQ <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8ePyl3ARUISxXwB6P4KPG7A7rOEbLnTap3UaAzthXhQWziWzRKoXOs5CYkbvbf3eGyBs=>.
	- Check out last year's winners <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eHf2onzwfkte0pF8IicpOXtVZ5msWvDRtjGiXXMbnGSJiAWQ0HWtJPc8pW09YvQMNx8=> including Sysco, Gant Travel, PowerSchool, and Glovo.

Nominations are open until July 8, 2022. Please reach out to [email-masked] <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eBgC-o7Ng7j_47wYVlNn4BM5KakN7MVFeT1wTIJXNbfVgTBl6MvlLuMnkeIa8d0sL4o=> with any questions.
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Happy Anniversary - this month the Talkdesk Community celebrates one year! To commemorate, we’d love to send you a community swag bundle. Please share your address <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eIkgnEu1y---V0V5dWncgh_ab-sIoYyJyaUs-82OVkue2p6_SR0Nee411zAh1Ov6cjU=> and we’ll send you some community goodies. We’re so grateful to all our community members and appreciate the time you commit to helping Talkdesk and your fellow members grow - we couldn’t do this without you! 

Speaking of growing, we’re constantly adding new resources to the community: 

	- Learn about our newest service resources and offerings in this on-demand Customer Spotlight Webinar <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eLrA-h05pD6Gs3i7KCy17HB_au9a1JVEpaKu9jihf6ISXwAr2yQkY5jPpEkQhlNNgMI=> with our CX Services leaders.
	- Get to know some of Talkdesk’s AppConnect partners. Ask them questions about their products and services via Inside AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8ePDeJqh9yk2-XKfSXZRRT1qA1NtOc9BjFQEGXmlzF1l0xCG8AkGBVXnVzB1RKXYRhG4=>.
	- Be sure to check out the new groups for Pet Hub <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eN27JsF-LRed5cSthW2DPYtjg6qYUIBA-66avggt0mBY-jU3Afdj0WvlTcrJYoTVk6A=>, Unified Comms <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eJL3c8-45WqEo1C1nkWmkPEHbj2XB9-tTdT8n3FxZXGWjny0Wp_QLuV_CjPwczwfK68=>, and Upgrades Made Easy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eJ_X0MA9z6PzoD7cYAhBMFL78GqtuVoFWCoVvKET61KrHC7RmRlpxd4jPe38f_lCFXM=>.

Haven’t had the opportunity to check out the community yet? See if you have an account by requesting a new password <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eAlM3vG8mg4-6kgISYipL0oMdVMgB2wL6mLeUtF_lRu4YSrW1SIIATAt-BqNWq9FH68=> (reminder: your community username is your work email + .c.community), contact your customer success manager, or send a note to [email-masked] <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eFfBVcszu5qxbVLL2yAYRI2U8ZsGOQezbS9beEnmotBbq8Yhd2b-8K4p2XNf9NNfPxs=>.
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Below are some highlights for the month we thought you would be interested in:

	- It was so wonderful seeing some familiar faces at Opentalk CX Summit Series: New York City last week! For all of our West Coast customers, Opentalk CX Summit 
Series: Los Angeles <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eOGwDYPl9AHHVsfvjrQLTWeFdvj7W-ZEZmxCYqZJcFAMlOa4XhKt0V9NBCvzMz-1AQ8=> will be happening next week on June 28, 2022, at The Hotel Indigo Downtown. There are only a few spots left so if you haven’t registered yet, do so before registration closes tomorrow, June 24th at 9am PDT. We’ll have some amazing speakers, including keynote speaker, Brad Cleveland! Hope to see you there <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eOGwDYPl9AHHVsfvjrQLTWeFdvj7W-ZEZmxCYqZJcFAMlOa4XhKt0V9NBCvzMz-1AQ8=>! 
	- Discover the full scope of Talkdesk Support, including the advantages of Premium Support and US-only Support, in this eBook <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eEZuPjKQmEJXFCCUS9LrxacpNrVZtXexj889EZ9q0Xi-7TpXwXgEPOQvpE-pqaKDxBE=>.

	- Talkdesk wants to help you incentivize your agents to take Agent Workspace training! We’re offering 2 Grand Prize packages that each include a $500 Visa gift card (or regional equivalent) + a Talkdesk swag bundle including a Jabra headset and KOPI self-heating mug! Talkdesk will also select 4 second place winners and 10 third prize 
winners. Please check out slides 15-17 in the Talkdesk change management toolkit <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eBzPiXnhwnKLJF7SXfCm9ivx1gOi34meKFh5ZVH5qzx0V5OQvhip9usTZ_CqEoW9ntk=> for templates you can use to let agents know about the upgrade and training incentives!
	- Talkdesk is #1 in 37 G2 Summer Reports! We’re so grateful to our customers for taking the time to share your insights in G2 reviews, check out the press release <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eIYx8quh6brdEauIgMsFGIJtzuQgI42XCgbJrXMFxUUEELPy8uDLtNXXoxIm5L9NP2U=> for more!
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Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eBn9Ola-WeP2HOqRG6lTK3uxCd8EKgxBU6suh--o_Q_oJIcYo_u8hl-_vbanO624Cec=>
Talkdesk AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGFNnz8eM_U2gz6mGmnKgFI6a7YMT1vnQbHjTjDzs5SvxVHJi_slLXvy0purnGXWaE-h5eEu0o=>
Talkdesk Knowledge Base
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