Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 24 Jun 2022 05:16:34 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha Rent A Car : 

Chat ID: RDVYB4MT47 (Jason): The chat was handled pretty well and as per process guidelines and protocols and customer's queries/questions were answered however the customer's queries were out of scope (OOS) for the process. 

Chat ID: RDTXUZ76OZ (Jason): Chat was handled absolutely well and as per process guidelines and protocols and customer's queries/questions were answered however customer was not responding after few responses and chat was closed/ended after proper closing and complete lead generation details could not be gathered. 

Chat ID: RDTX8X81P4 (Harsh): Chat was handled absolutely well and as per process guidelines and protocols and customer's queries/questions were answered promptly. 

Chat ID : RD2V352Q1L (Harsh): Chat was handled absolutely well and as per process guidelines and protocols and customer's queries/questions were answered promptly however all of a sudden customer left the chat. 

Chat ID: RDHTIA2MKN (Anish ): C hat was handled quite well and as per process guidelines and protocols and customer's queries/questions were answered however customer left the chat before providing lead generation details. 

Thanks and Regards, 
Amit