Subject: Tech Support Candidate - Rahul Gupta
From: Rahul Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 01:59:55 -0400

| | Tech Support Test

Name | Rahul Gupta
E-mail | [email-masked]
Phone Number | (91) 9358882682
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software Engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I refresh the page if still website is not open then I check the internet connection that any website load or not if websites are loaded then I will check my browser is up to date or restart my browser .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will open Bluetooth in my phone and speaker and then open settings>Bluetooth and click on the name of the speaker which is given by company .After this speaker will connect with phone if speaker not connected then I refresh the speaker or turn off the Bluetooth of phone and turn on bluetooth and connect.

What according to you makes you a good candidate for customer service or technical support job?

Soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |