Subject: Daily performance summary for LiveSalesman team for Jun 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 2 | 12 | 0 | 4 | 24
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 12 | 3 | 2 | 0 | 3 | 20
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 2 | 0 | 0 | 0 | 1 | 3
Alhamzi Mohammed | 0 | 5 | 16 | 0 | 3 | 24
Gaurav Payal | 0 | 8 | 30 | 0 | 1 | 39
Waseem Ahemad . Khan | 0 | 3 | 16 | 0 | 3 | 22
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 6 | 6
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 21 | 76 | 0 | 22 | 139

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 15
| Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 8
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 1
| | Refund for Other reason | 3
Customer Services Total | | | 51
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 4
| Other Enquiry | Offers | 1
| | Store Availability | 2
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 24
PreSales Total | | | 32
Grand Total | | | 85

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 4 | 1 | 0 | 0 | 0 | 1 | 6
Jok Kuol | 8 | 0 | 0 | 0 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 18 | 1 | 0 | 0 | 0 | 1 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 1 | 0 | 0 | 2 | 1 | 7 | 11
Alhamzi Mohammed | 7 | 1 | 0 | 0 | 0 | 5 | 13
Abu Sufian | 3 | 4 | 5 | 2 | 0 | 9 | 23
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 12 | 13
Gaurav Payal | 9 | 3 | 1 | 0 | 1 | 6 | 20
Mohiuddin Lsm | 1 | 0 | 0 | 2 | 0 | 1 | 4
Aws Adra | 1 | 5 | 0 | 1 | 0 | 2 | 9
Jok Kuol | 2 | 0 | 0 | 0 | 1 | 8 | 11
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 3 | 6
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 27 | 13 | 6 | 7 | 5 | 53 | 111

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 7 | 8
Waseem Ahemad . Khan | 1 | 1 | 0 | 1 | 2 | 8 | 13
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 4 | 4
Aws Adra | 1 | 0 | 0 | 0 | 2 | 2 | 5
Hasan Nour | 3 | 0 | 0 | 1 | 2 | 3 | 9
Mohiuddin Lsm | 3 | 0 | 0 | 1 | 0 | 1 | 5
Jok Kuol | 2 | 0 | 0 | 1 | 0 | 0 | 3
Alhamzi Mohammed | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 1 | 1 | 5 | 6 | 25 | 52

Please feel free to reach out for any further clarifications.