Subject: Tech Support Candidate - Rajkamal A
From: Rajkamal A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 06:25:21 -0400

| | Tech Support Test

Name | Rajkamal A
E-mail | [email-masked]
Phone Number | (918870630104) 8870630104
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | jai prakash power ventures | onsite network engineer | | 25000
Previous Employer 1 | Intertouch hospitality | onsite network engineer | | 15000
Previous Employer 2 | sri krishna sweets | IT executive | | 12000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I try to clear browser cookies & cache
click the menu  & open menu panel
click on the history or Ctrl+H
click the clear browsing data
optional in Basic or Advance clear history
after cleared the history site will works normally

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect the bluetooth speaker
put the speaker in pairing mode
switch on bluetooth on mobile phone
wait for the phone to connect
after paired speaker alerts bluetooth paired

What according to you makes you a good candidate for customer service or technical support job?

Detailed Knowledge about the product services company offered
effective communication skill
patience to listen customer

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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