Subject: New Reply Received - The trip live issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jun 2022 09:11:07 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  The trip live issue  Ticket comment <div>Thanks for your response Julie,</div>
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<div>We have checked all these steps before reporting you, because we are using the system for 4 years now. When we choose to download The Trip 23 live, the system downloads The Trip 27. Result: we can’t use The Trip 23.</div>
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<div>Thanks in advance</div>
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<div>Sergio Azlor</div>
<div>TREND FITNESS 24/7<br><br><div dir="ltr">Enviado desde mi iPhone</div>
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<br><blockquote>El 23 jun 2022, a las 1:00, Les Mills International &lt;[email-masked]&gt; escribió:<br><br>
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<div dir="ltr">Hi there,</div>
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<div dir="ltr">Thanks for reaching out. Are you trying to download Trip 23, or Trip 27? </div>
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<div dir="ltr">I'd suggest looking at the downloads available within your App under the Manage Downloads tab. To find that, open up the settings tab within the App by unlocking the padlock in the right corner and click on Manage Downloads. From there you should see any downloads that are in progress. If there are not any downloads in progress, click the next tab over (Downloaded), and choose to refresh the Trip 23 and Trip 27. </div>
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<div>To refresh your downloads, please follow the below steps:</div>
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<div>Unlock the padlock to the top right of the App and enter your admin code</div>
<div>Navigate to SETTINGS &gt; Manage Downloads</div>
<div>Scroll to the release under the 'Downloaded' tab </div>
<div>Click the refresh icon (the circle with the arrow), as below</div>
<div>The release should download straight away provided your iPad has a network connection</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjgzNTc3OTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oWkjiuERBJQtVVTYrbi9F1UgL4B5um-ZIeCW4m83prQ" data-id="36068357799" alt="image" title="image" height="607px" data-height="607" class="fr-fic fr-dii"></div>
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<div dir="ltr">Thanks, </div>
<div dir="ltr">Julie<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5736" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5736</a>
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                            Encendido
                            Jue., 23 Jun. a las  6:43 A. M.
                            <span class="separator">,  NOEMI &lt;[email-masked]&gt;  escribió:
                            <div>Hello guys,<br><br>We have detected an issue with the classes downloaded to the les mills virtual app (ipad): when you choose The Trip 23, the system download The Trip 27.<br><br>Could you check this for us please?<br><br>Thanks in advance<br><br>Sergio Azlor<br>TREND FITNESS 24/7<br><br>Enviado desde mi iPhone<br>
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</div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5736