Subject: Ticket re-opened - [#5736] The trip live issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jun 2022 09:11:08 +0000

Hi Pritish Nandi,  Ticket “#5736 – The trip live issue” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5736 to view the ticket.  Ticket comment   Thanks for your response Julie, 
   
 We have checked all these steps before reporting you, because we are using the system for 4 years now. When we choose to download The Trip 23 live, the system downloads The Trip 27. Result: we can’t use The Trip 23. 
   
 Thanks in advance 
   
 Sergio Azlor 
 TREND FITNESS 24/7   Enviado desde mi iPhone 
 
  El 23 jun 2022, a las 1:00, Les Mills International <[email-masked]> escribió:  

   
	 
 Hi there, 
 ​ 
 
 Thanks for reaching out. Are you trying to download Trip 23, or Trip 27?  
   
 I'd suggest looking at the downloads available within your App under the Manage Downloads tab. To find that, open up the settings tab within the App by unlocking the padlock in the right corner and click on Manage Downloads. From there you should see any downloads that are in progress. If there are not any downloads in progress, click the next tab over (Downloaded), and choose to refresh the Trip 23 and Trip 27.  

 To refresh your downloads, please follow the below steps: 
   
 Unlock the padlock to the top right of the App and enter your admin code 
 Navigate to SETTINGS > Manage Downloads 
 Scroll to the release under the 'Downloaded' tab  
 Click the refresh icon (the circle with the arrow), as below 
 The release should download straight away provided your iPad has a network connection 

   
 
 ​ 
 
 Thanks,  
 Julie  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5736

                           
                            Encendido
                            Jue., 23 Jun. a las  6:43 A. M.
                            ,  NOEMI <[email-masked]>  escribió:
                             Hello guys,  We have detected an issue with the classes downloaded to the les mills virtual app (ipad): when you choose The Trip 23, the system download The Trip 27.  Could you check this for us please?  Thanks in advance  Sergio Azlor TREND FITNESS 24/7  Enviado desde mi iPhone