Subject: Daily performance summary for LiveSalesman team for Jun 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 09:05:34 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 19 | 0 | 5 | 24
Sultan Motawa | 0 | 1 | 13 | 7 | 21
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 3 | 0 | 0 | 3
Asma Alotaibi | 0 | 5 | 17 | 1 | 23
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 4 | 14 | 0 | 18
Abdullah Otaibi | 0 | 1 | 1 | 3 | 5
Doaa Almutawa | 0 | 2 | 14 | 1 | 17
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 0 | 4 | 19 | 0 | 23
Jawaher Alfirdaws | 0 | 4 | 23 | 0 | 27
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Sumayah Alfaifi | 0 | 2 | 21 | 1 | 24
Wejdan Alotaibi | 0 | 10 | 6 | 2 | 18
Hasan Nour | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 57 | 128 | 21 | 206

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 19
| Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 1
| | Delivery Status | 46
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 81
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Offers | 11
| | Payment Methods | 2
| Product Related | Product Specification | 1
PreSales Total | | | 14
Grand Total | | | 98

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 8 | 8 | 0 | 1 | 0 | 5 | 22
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 3 | 4
Ali hazzaa | 0 | 0 | 1 | 4 | 1 | 26 | 32
taher Mohammad | 0 | 0 | 0 | 2 | 2 | 4 | 8
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 4 | 4
Khaled Sufian | 1 | 0 | 1 | 1 | 0 | 3 | 6
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Nourah Alfhaid | 3 | 0 | 2 | 0 | 0 | 3 | 8
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 0 | 0 | 0 | 1 | 1 | 1 | 3
Sultan Motawa | 8 | 0 | 0 | 1 | 0 | 1 | 10
Abdullah Abuthnain | 0 | 1 | 1 | 1 | 1 | 0 | 4
Jaber Almarri | 0 | 0 | 0 | 0 | 1 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdullah Otaibi | 4 | 1 | 0 | 2 | 0 | 0 | 7
Sumayah Alfaifi | 3 | 2 | 0 | 1 | 0 | 0 | 6
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 5 | 0 | 1 | 0 | 0 | 0 | 6
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 35 | 12 | 7 | 14 | 7 | 53 | 128

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 2 | 2
Wejdan Alotaibi | 9 | 3 | 0 | 0 | 0 | 1 | 13
Nourah Alfhaid | 1 | 1 | 0 | 0 | 0 | 1 | 3
Mohad Kmali | 2 | 2 | 0 | 0 | 1 | 1 | 6
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 2 | 3 | 0 | 6
Ali Ibraheem | 1 | 0 | 0 | 1 | 0 | 0 | 2
Yahia Sholkami Taha | 0 | 0 | 0 | 1 | 0 | 0 | 1
taher Mohammad | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 0 | 0 | 2
Sumayah Alfaifi | 2 | 1 | 0 | 0 | 0 | 0 | 3
Abdallah Ahmed | 5 | 0 | 0 | 0 | 0 | 0 | 5
Asma Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jaber Almarri | 10 | 0 | 0 | 0 | 0 | 0 | 10
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
! Hassan Bin Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdullah Abuthnain | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 44 | 8 | 1 | 4 | 4 | 6 | 67

Please feel free to reach out for any further clarifications.