Subject: Daily performance summary for LiveSalesman team for Jun 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 1 | 11 | 0 | 1 | 13
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 11 | 0 | 1 | 8 | 6 | 26
Abu Sufian | 4 | 6 | 19 | 0 | 2 | 31
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 1 | 8 | 0 | 9 | 24
Alhamzi Mohammed | 0 | 4 | 6 | 0 | 0 | 10
Gaurav Payal | 0 | 5 | 29 | 0 | 0 | 34
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 7 | 8
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 18 | 74 | 8 | 26 | 148

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 2
| | Damage during delivery | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (HH) | 2
| | Delivery Status | 22
| | Missing items\parts | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 42
Mattress Related | Post-Sales | Returns and Free Trial | 2
| Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 3
No Answer | (blank) | (blank) | 2
No Answer Total | | | 6
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Offers | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Return Policy | 1
| Product Related | (blank) | 2
| | Product Specification | 24
PreSales Total | | | 32
Grand Total | | | 83

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 13 | 0 | 0 | 0 | 0 | 0 | 13

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 1 | 1 | 1 | 9 | 12
Abu Sufian | 10 | 4 | 2 | 4 | 0 | 16 | 36
Alhamzi Mohammed | 4 | 1 | 0 | 0 | 0 | 6 | 11
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 13 | 15
Gaurav Payal | 10 | 1 | 1 | 1 | 3 | 12 | 28
Mohiuddin Lsm | 1 | 0 | 0 | 1 | 1 | 2 | 5
Aws Adra | 6 | 2 | 1 | 0 | 2 | 1 | 12
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 8 | 9
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 5 | 6
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 32 | 8 | 5 | 7 | 11 | 72 | 135

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 6 | 7
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 5 | 5
Waseem Ahemad . Khan | 1 | 0 | 0 | 1 | 2 | 7 | 11
Aws Adra | 1 | 2 | 0 | 1 | 2 | 2 | 8
Hasan Nour | 1 | 0 | 1 | 1 | 1 | 3 | 7
Mohiuddin Lsm | 4 | 1 | 0 | 1 | 0 | 1 | 7
Abu Sufian | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jok Kuol | 2 | 1 | 0 | 1 | 0 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 4 | 2 | 7 | 5 | 24 | 54

Please feel free to reach out for any further clarifications.