Subject: Tech Support Candidate - Ram Ji
From: Ram Ji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 12:23:34 -0400

| | Tech Support Test

Name | Ram Ji
E-mail | [email-masked]
Phone Number | (+91) 7849845602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
IT Supervision

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Nxtera NSEIT Pvt Ltd | IT Supervisor | 31December 2022 | 15000
Previous Employer 2 | PNC Infratech Pvt Ltd | Toll Collector | 20 May 2021 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Firstly I shall check that Computer is connect wit Internet or not.
2- Then check for Data is on Or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- I shall do on my mobile phone's Bluetooth.
2- I shall  do switch on bluetooth speaker
3- I shall long press bluetooth icon of mobile phone and click on search for new device.
4- I shall wait for sometime and click on my bluetooth speaker name and switch for connect.
5- Click on pair device
6- Successfully connected

What according to you makes you a good candidate for customer service or technical support job? | As I have good experience of my two previous job, in my previous job I interacted all type customers and handle them very well with patience and gravity and solve their problems by providing good interaction over call Or over chat
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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