Subject: Tech Support Candidate - Shalini DUBEY
From: Shalini DUBEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 08:56:56 -0400

| | Tech Support Test

Name | Shalini DUBEY
E-mail | [email-masked]
Phone Number | (+91) 8004295017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Igate global solutions | Project trainee | March 2016 | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can take several steps -
1.restart my device
2.make sure the internet connection works
3.check if the website is down for everybod or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on your blurtooth device as well as your phone's Bluetooth .
2.pair a Bluetooth accessories
3.connect

What according to you makes you a good candidate for customer service or technical support job?

1- Good Communication Skills.
2- Excellent Phone Skills.
3- Listening Skills.
4- Data Entry Skills.
5- People Skills.
6- Informing Skills.
7- Customer Focus Skills.
8- Attention to Detail Skills.
9- Professionalism Skills.
10- Multi-tasking Skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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