Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 22 Jun 2022 03:31:55 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RDDUR4Q7OE (Jason ): Incomplete c hat, customer left the chat after initial response and complete lead generation details could not be gathered. 

Chat ID : RDDUW4DROI (Jason ):Same customer from the above chat RDDUR4Q7OE contacted again. Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations however missed to ask about the activities that he would like to do on a vacation. 

No missed/abandoned chats. 

Thanks and Regards 
Amit