Subject: Tech Support Candidate - Nagendra CY
From: Nagendra CY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 03:59:40 -0400

| | Tech Support Test

Name | Nagendra CY
E-mail | [email-masked]
Phone Number | (+91) 8904131877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vijayanagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | Technical support | March | 54,000
Previous Employer 1 | Wipro | Technical support | August | 28,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the internet, class browser cookies, check in different browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth on mobile devices, long tap on Bluetooth speaker for paring your device for first time using, search for Bluetooth name in the last on your mobile then pair and connect
What according to you makes you a good candidate for customer service or technical support job? | Resolving the issue in time and educating costume what troubleshooting we are performing
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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