Subject: Tech Support Candidate - AMIT SINHA
From: AMIT SINHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 01:32:58 -0400

| | Tech Support Test

Name | AMIT SINHA
E-mail | [email-masked]
Phone Number | (91) 7905761303
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Your Connection (and Other Sites) First, let's get the obvious out of the way:

are you connected to the internet? ...
See if the Problem Is on Your End or Theirs. downforeveryoneorjustme.com. ...

Browse a Cached Version of the Page. ...

Disable Add-Ons and Other Interfering Software. ...
Narrow Down the Problem. ...
Fix Your DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on mobile phone
.
Wait for the phone to connect.

Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job?

Product Awareness

Attitude

Efficiency

Problem-Solving

On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |