Subject: Daily performance summary for LiveSalesman team for Jun 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 09:05:31 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 10 | 0 | 2 | 12
Abdullah Otaibi | 0 | 0 | 12 | 7 | 19
Sultan Motawa | 0 | 0 | 12 | 10 | 22
Jok Kuol | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 1 | 22 | 0 | 23
Ali Ibraheem | 0 | 3 | 0 | 0 | 3
Asma Alotaibi | 0 | 5 | 12 | 3 | 20
Doaa Almutawa | 0 | 1 | 9 | 6 | 16
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 0 | 7 | 16 | 0 | 23
Jawaher Alfirdaws | 0 | 1 | 24 | 1 | 26
Khaled Sufian | 0 | 3 | 7 | 1 | 11
Mohad Kmali | 0 | 2 | 0 | 0 | 2
Nourah Alfhaid | 0 | 2 | 23 | 1 | 26
Sumayah Alfaifi | 0 | 3 | 21 | 0 | 24
Hasan Nour | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 42 | 158 | 31 | 232

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 27
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 16
| | Delayed Delivery (HH) | 1
| | Delivery Status | 39
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 100
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Offers | 13
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 2
PreSales Total | | | 16
Grand Total | | | 117

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 1 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 1 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 19 | 2 | 0 | 2 | 0 | 5 | 28
Asma Alotaibi | 2 | 1 | 2 | 1 | 0 | 5 | 11
Ali hazzaa | 0 | 1 | 2 | 2 | 2 | 31 | 38
taher Mohammad | 0 | 1 | 2 | 1 | 2 | 3 | 9
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohad Kmali | 0 | 0 | 0 | 0 | 1 | 3 | 4
Khaled Sufian | 1 | 0 | 0 | 1 | 0 | 3 | 5
! Hassan Bin Saeed | 0 | 0 | 0 | 1 | 0 | 2 | 3
Nourah Alfhaid | 3 | 1 | 1 | 0 | 1 | 2 | 8
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 3 | 0 | 0 | 0 | 0 | 1 | 4
Sultan Motawa | 5 | 0 | 0 | 1 | 1 | 1 | 8
Abdullah Abuthnain | 1 | 0 | 3 | 1 | 1 | 0 | 6
Jaber Almarri | 0 | 0 | 0 | 2 | 0 | 0 | 2
Jawaher Alfirdaws | 1 | 0 | 0 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Otaibi | 10 | 2 | 0 | 1 | 0 | 0 | 13
Sumayah Alfaifi | 4 | 0 | 1 | 1 | 0 | 0 | 6
Mohiuddin Lsm | 0 | 0 | 2 | 0 | 0 | 0 | 2
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 51 | 8 | 13 | 16 | 8 | 59 | 155

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jawaher Alfirdaws | 0 | 2 | 0 | 0 | 0 | 1 | 3
Nourah Alfhaid | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohad Kmali | 2 | 1 | 0 | 1 | 0 | 1 | 5
Jaber Almarri | 6 | 0 | 0 | 0 | 1 | 0 | 7
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 3 | 1 | 0 | 4
Ali Ibraheem | 2 | 0 | 0 | 1 | 0 | 0 | 3
Yahia Sholkami Taha | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sumayah Alfaifi | 3 | 0 | 0 | 1 | 0 | 0 | 4
taher Mohammad | 0 | 0 | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 5 | 4 | 0 | 0 | 0 | 0 | 9
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdullah Abuthnain | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Asma Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 33 | 7 | 1 | 7 | 2 | 5 | 55

Please feel free to reach out for any further clarifications.