Subject: Daily performance summary for LiveSalesman team for Jun 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Jun 2022 09:01:28 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 1 | 7
Aws Adra | 0 | 2 | 23 | 0 | 4 | 29
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 14 | 0 | 1 | 0 | 10 | 25
Malek Hosan | 3 | 0 | 0 | 2 | 0 | 5
Abu Sufian | 5 | 2 | 28 | 0 | 0 | 35
Alhamzi Mohammed | 0 | 1 | 11 | 0 | 0 | 12
Gaurav Payal | 0 | 4 | 34 | 0 | 0 | 38
Mohiuddin Lsm | 0 | 1 | 4 | 0 | 16 | 21
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 4 | 4
Grand Total | 28 | 10 | 101 | 2 | 35 | 176

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 18
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 40
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | No Answer | (blank) | 2
No Answer Total | | | 4
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 4
| | Store Availability | 4
| Policy Related | (blank) | 1
| | Delivery Cost | 4
| Product Related | (blank) | 5
| | Combo | 1
| | Product Specification | 41
PreSales Total | | | 62
Grand Total | | | 107

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 10 | 5 | 2 | 0 | 0 | 0 | 17
Amir Aziz | 1 | 2 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 0 | 5
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 7 | 2 | 0 | 0 | 0 | 26

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 0 | 1 | 1 | 3 | 2 | 8 | 15
Abu Sufian | 7 | 5 | 5 | 1 | 1 | 14 | 33
Jok Kuol | 0 | 1 | 0 | 0 | 3 | 7 | 11
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 7 | 10
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 14 | 15
Gaurav Payal | 11 | 1 | 0 | 1 | 5 | 11 | 29
Mohiuddin Lsm | 1 | 0 | 0 | 1 | 3 | 3 | 8
Aws Adra | 8 | 1 | 1 | 0 | 2 | 2 | 14
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 6 | 7
Grand Total | 30 | 9 | 8 | 6 | 17 | 72 | 142

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 5 | 6
Waseem Ahemad . Khan | 2 | 0 | 0 | 2 | 3 | 6 | 13
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 7 | 7
Aws Adra | 3 | 0 | 1 | 0 | 2 | 3 | 9
Hasan Nour | 0 | 0 | 1 | 1 | 1 | 3 | 6
Mohiuddin Lsm | 5 | 0 | 2 | 0 | 0 | 1 | 8
Abu Sufian | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jok Kuol | 3 | 2 | 0 | 1 | 0 | 0 | 6
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 3 | 4 | 6 | 6 | 25 | 59

Please feel free to reach out for any further clarifications.