Subject: Tech Support Candidate - Rahul Pandey
From: Rahul Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 13:38:11 -0400

| | Tech Support Test

Name | Rahul Pandey
E-mail | [email-masked]
Phone Number | (91) 8240568840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ideal Inception | SPN Account Manager | Present | 38000
Previous Employer 1 | White Swan Global Financial Training Pvt Ltd. | Assistant Manager | July 2014 | 29500
Previous Employer 2 | Mentor BPO Service Pvt ltd | Manager Operations | Jan 2011 | 18800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try to assess if the issue is related to your Internet connectivity or the website is temporarily down.
Step 1: check your Internet connectivity by opening a new tab and opening a different website other then www.ndtv.com, for e.g; www.google.com. If you are able to access www.google.com that means your Internet connection is OK the website might be down for maintenance, wait for some time and try again if the problem persist, go to www.isitdownrightnow.com and type www.ndtv.com in the search box and hit search. If the button appears in red that means the website is down from the server end and you will have to wait for ndtv to fix their website server. If the box is green that means ndtv website is live but your browser is unable to access it.
Step 2: Clear the cache and your browser history and update browser to the latest version. Make sure your browser is compatible with the website.
Step 3: Restart your system once and try to open the website. If you are still unable to access the website proceed to step 4.
Step 4: If you are using VPN please switch it off and try to access the website. If you are not using VPN services please go to browser setting and make sure under the connection section "connect using VPN" setting is unchecked. Check if you are able to connect with the website or not. If issue still exists, proceed to step 5.
Step 5: Install a new compatible browser.

Internet connectivity issue:
Step 1: identify connectivity type, i.e; wired or wi-fi?
Step 2: if wi-fi, disconnect and reconnect the wi-fi device.
Step 3: if you are connected via wired cable, check if your wire is secured properly with the computer and the device and the lights are on.
Step 3: Make sure all the lights on your modem is on and appears normal, if not please contact your ISP immidiately.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings>Turn on Bluetooth>Go to additional settings>turn on pair compatible devices>Go back to previous setting page>Under Available devices check for your Bluetooth device>Select your Bluetooth device and connect
What according to you makes you a good candidate for customer service or technical support job? | Good communication and listening skills, empathy, attention to detail, problem solving skills, technical skillset, customer centric approach and dedication.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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