Subject: Tech Support Candidate - SACHIN LOUIS KACHHAP
From: SACHIN LOUIS KACHHAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 11:45:32 -0400

| | Tech Support Test

Name | SACHIN LOUIS KACHHAP
E-mail | [email-masked]
Phone Number | (91) 8002104413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 50, noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | edureka | business intelligence and technical support | 05-06-2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. CHECK NETWORK SETTINGS.
2. CHECK WHETHER WIFI IS CONNECTED TO THE INTERNET.
3. TRY TO OPEN THE THE WEBSITE WITH OTHER DATA MEDIUM.
4. RESTART THE COMPUTER.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. TURN ON MOBILE'S BLUETOOTH.
2. TURN ON DEVICE BLUETOOTH.
3. PAIR IT WITH THE DEVICE BY PASSING THE PASSKEY.

What according to you makes you a good candidate for customer service or technical support job? | FOR GOOD TECHNICAL SUPPORT A PERSON NEEDS TO BE PATIENT AND HUMBLE TO HEAR OUT THE PROBLEMS OF THE CUSTOMER AND HIS COMMUNICATION SHOULD BE CLEAR AND UNDERSTOOD AT THE CUSTOMERS END WHICH I THINK I POSSESS ALL THESE QUALITIES.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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