Subject: Tech Support Candidate - Amit Verma
From: Amit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 08:33:44 -0400

| | Tech Support Test

Name | Amit Verma
E-mail | [email-masked]
Phone Number | (91) 9910789281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | BURARI DELHI 110084
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pacific BPO | IT SUPPORT EXECUTIVE | NA | 23,000
Previous Employer 1 | R1rcm | IT SUPPORT EXECUTIVE | 30/09/2020 | 16,666
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check URL if it is correct then I'll refresh the page 2-3 times if it doesn't work I'll restart the browser if it still not working then I will check internet if there is no problem with internet then I'll delete cockies then I will try again if is it is still not working then there must be server problem or it will be possible that website is down.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on Bluetooth speaker > on phone Bluetooth settings > find the name of your speaker > pair the Bluetooth speaker with phone > connect the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have experience in related field. And I know the environment of job and how to handle the pressure during the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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