Subject: Colo Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 21 Jun 2022 04:21:04 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: RDET3EWKU1 (Anish): For existing customers of colocation if there is any issue with the server/if it is down please provide the customers with support numbers and e-mail address. The response should be " You can contact our support team on Phone: 1-888-505-COLO or +1-213-928-6929 (Local) and email address- [email-masked]" as mentioned in the canned responses. 

Chat ID: RDDT05QHZW (Harsh): Chat was handled pretty well and as per process guidelines and specifications and the query was out of scope (OOS) for the helpdesk so customer was advised regarding this and then the chat was closed. 

Chat ID: RDBS6RDL46 (Harsh): Chat was handled pretty well and as per process guidelines and protocols. Answered customer's queries and gathered lead generation details to send it to the sales team so that they can help the customer as per their requirements. 

Chat ID: RDASYQV0GZ (Harsh): Chat was handled pretty well and as per process guidelines and protocols. Answered customer's queries related to billing and shared their e-mail address and advised they would call him soon and advised customer to allow some more time. 

Chat ID: RD6SP4IKET (Jason): If the customer is looking for STEM grant application link please check it on the website and search it in the website with the keywords " STEM grant" and you would find the article and provide the link " https://www.colocationamerica.com/blog/colocation-america-stem-grant". 

No Missed or Abandoned chats. 

Thanks and Regards 
Amit