Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 21 Jun 2022 03:17:53 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RDZSE7W0AD (Jason ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RD1S3EDA7C (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RD1SRHGR5G (Jason ): Incomplete chat, customer left the chat after the initial response. 

Chat ID : RD1SRHXTGV (Jason ): Incomplete chat, customer left the chat after the initial response. 

Chat ID : RD1SSH3UPS (Jason ): Incomplete c hat, customer left the chat after a few reponses as he did not had a destination in mind to plan his upcoming travel however all his queries and questions were answered promptly and effectively. 

Chat ID : RD1SSHCV3U (Harsh ): Incomplete c hat, customer was unresponsive after the initial response, hence the chat was closed after proper closing. 

Chat ID : RD1SVIXCTU (Jason ): Incomplete c hat, customer was unresponsive after a few initial response, hence the chat was closed after proper closing. 

Chat ID : RD2SBKI9G3 (Jason ): Incomplete chat, customer left the chat after the initial response. 

Chat ID : RD4SMVFQ8P (Harsh ): Incomplete c hat, customer was unresponsive after the initial response, hence the chat was closed after proper closing. 

No missed/abandoned chats. 

Thanks and Regards 
Amit