Subject: Tech Support Candidate - Dashrath Prasad
From: Dashrath Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 05:35:12 -0400

| | Tech Support Test

Name | Dashrath Prasad
E-mail | [email-masked]
Phone Number | (231501) 9162183260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | At this time I am staying at my house, if the jop lg goes somewhere, then it will be shifted there.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet private limited | Costumer support engineer | 21 March 2020 | 19000
Previous Employer 1 | PWC | Desktop support Engineer | 20 May | 19000
Previous Employer 2 | Iqor | Costumer support engineer | 11April | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we have to check that the data connection like lan, wifi, etc. fir hme have to be checked in second step brower ki settings. third steps is cables, hardware part check karna.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, bluetooth of both the device is to be turned on, and both will connect with each other by searching the device, if still not connected, then it will update the bluetooth driver, if still not done then check the hardware parts.
What according to you makes you a good candidate for customer service or technical support job? | According to me, there should be such a candidate who can support both hardware and software. Only then the user's problems will be resolved.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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