Subject: Tech Support Candidate - neha pandey
From: neha pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 04:33:57 -0400

| | Tech Support Test

Name | neha pandey
E-mail | [email-masked]
Phone Number | (+91) 9625783679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | mayur vihar phase1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
handset, audio video devices, home appliances

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ienergizer | jr.engg. | march2020 | 19000
Previous Employer 2 | Tech Mahindra | customer executive | 07/03/22 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We’ll look at these tips:

1-Use a website down checker
2-Use a ping checker
3-Run step-by-step diagnostics
4-Conduct a Traceroute
5-Use network and website monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a Bluetooth accessory:-
1-Swipe down from the top of the screen.
2-Touch and hold Bluetooth .
3-Tap Pair new device. If you don't find Pair new 4-device, check under "Available devices" or tap More. Refresh.
5-Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

according to me The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

For me, customer engagement is really important because we're not just here to answer or resolve their queries but also for them to treat us like a friend not just a robot to help them out since we only got to talk to them once. Product knowledge, phone skills are just basics that are easy to learn but a "can-do or willingness to help attitudes" are something that you can do if you are passionate on wat you are doing.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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