Subject: Tech Support Candidate - Vishal Pathak Vishal
From: Vishal Pathak Vishal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 04:31:20 -0400

| | Tech Support Test

Name | Vishal Pathak Vishal
E-mail | [email-masked]
Phone Number | (91) 9586393942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Baroda
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Collabera pvt ltd | System Administrator | | 36000
Previous Employer 1 | Stallion pvt ltd | IT executive | 30 March | 18000
Previous Employer 2 | Hindustan Unilever | Servicedesk support | 28 Feb | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and see whether other websites are loading or not, like Google.com.

2. Check the internet connection in your pc.

3. If the internet is working fine, clear the browser cache and history or Reset the browser completely.

4. Website should be reachable after above troubleshooting steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Power On the Bluetooth speaker.
2 Search the Bluetooth device on your cell phone.
Go to Bluetooth settings and then search for
available device.
3 Pair the device, and it's done.

What according to you makes you a good candidate for customer service or technical support job?

First is Experience, and then communication skills.
Teamwork also place and important role here.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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