Subject: Tech Support Candidate - Atish Singh
From: Atish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 03:16:52 -0400

| | Tech Support Test

Name | Atish Singh
E-mail | [email-masked]
Phone Number | (122001) 7258954970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infortech | Technical analyst | 30 sep | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-First we will check the browser it is up to date or not.
2-clear the browser history.
3-checking the url also it's is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-first we power on the speaker and blutooth mode.
2-then we go the mobile Bluetooth option and search for the device.
3-then we find the name of the device which we have to pair the device with phone.
4-then the blutooth will get connect with the device.

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills, customer focus skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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