Subject: Daily performance summary for LiveSalesman team for Jun 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 8 | 4 | 12
Sultan Motawa | 0 | 0 | 17 | 1 | 18
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 0 | 6 | 0 | 2 | 8
Abdullah Abuthnain | 0 | 2 | 36 | 2 | 40
Mohad Kmali | 0 | 3 | 0 | 0 | 3
Sumayah Alfaifi | 0 | 3 | 43 | 3 | 49
Wejdan Alotaibi | 0 | 11 | 17 | 1 | 29
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 29 | 11 | 40
Nourah Alfhaid | 0 | 0 | 32 | 2 | 34
Grand Total | 0 | 28 | 183 | 26 | 237

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 18
| Delivery Related | (blank) | 1
| | Delayed Delivery (Furniture) | 7
| | Delivery Status | 107
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 2
Customer Services Total | | | 140
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | Other Enquiry | Offers | 25
| | Store Location | 1
| Product Related | Product Specification | 1
PreSales Total | | | 27
Grand Total | | | 169

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 23 | 0 | 0 | 3 | 0 | 4 | 30
Asma Alotaibi | 1 | 1 | 3 | 0 | 0 | 4 | 9
Ali hazzaa | 0 | 1 | 1 | 3 | 3 | 30 | 38
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 0 | 1 | 2 | 1 | 2 | 3 | 9
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohad Kmali | 0 | 0 | 0 | 0 | 1 | 3 | 4
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 4 | 5
! Hassan Bin Saeed | 0 | 0 | 0 | 2 | 0 | 1 | 3
Nourah Alfhaid | 2 | 2 | 0 | 0 | 1 | 2 | 7
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 1 | 0 | 2
Sultan Motawa | 1 | 0 | 2 | 0 | 2 | 0 | 5
Abdullah Abuthnain | 2 | 3 | 0 | 1 | 1 | 0 | 7
Jaber Almarri | 0 | 0 | 0 | 3 | 0 | 0 | 3
Jawaher Alfirdaws | 0 | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Otaibi | 8 | 0 | 0 | 1 | 0 | 0 | 9
Sumayah Alfaifi | 5 | 1 | 0 | 1 | 0 | 0 | 7
Mohiuddin Lsm | 1 | 1 | 1 | 0 | 0 | 0 | 3
Abdallah Ahmed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 48 | 10 | 9 | 18 | 11 | 55 | 151

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Nourah Alfhaid | 4 | 0 | 0 | 0 | 0 | 1 | 5
Jaber Almarri | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 2 | 1 | 1 | 0 | 4
Mohad Kmali | 3 | 0 | 0 | 1 | 0 | 0 | 4
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Yahia Sholkami Taha | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sumayah Alfaifi | 2 | 0 | 0 | 1 | 0 | 0 | 3
Abdullah Abuthnain | 2 | 0 | 1 | 0 | 0 | 0 | 3
taher Mohammad | 0 | 2 | 0 | 0 | 0 | 0 | 2
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 14 | 0 | 0 | 0 | 0 | 0 | 14
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 31 | 2 | 3 | 5 | 2 | 3 | 46

Please feel free to reach out for any further clarifications.