Subject: Daily performance summary for LiveSalesman team for Jun 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jun 2022 09:01:28 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 11 | 0 | 0 | 0 | 0 | 11
Aws Adra | 0 | 7 | 29 | 0 | 6 | 42
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 5 | 6 | 23 | 0 | 2 | 36
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 6 | 0 | 0 | 2 | 0 | 8
Alhamzi Mohammed | 0 | 3 | 14 | 0 | 0 | 17
Gaurav Payal | 0 | 7 | 38 | 0 | 0 | 45
Waseem Ahemad . Khan | 0 | 1 | 7 | 0 | 10 | 18
Mohiuddin Lsm | 0 | 0 | 3 | 0 | 1 | 4
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 1 | 1
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 25 | 24 | 114 | 2 | 24 | 189

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | (blank) | 4
| | Damage during delivery | 3
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 6
| | Delivery Status | 18
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 7
| | Refunds after Return | 1
| | Return item not received | 1
Customer Services Total | | | 63
No Answer | (blank) | (blank) | 2
| No Answer | (blank) | 1
| | No Answer | 4
No Answer Total | | | 7
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 2
| | Offers | 3
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 1
| | Store Location | 1
| Policy Related | (blank) | 1
| | Delivery Cost | 2
| | Delivery Time | 2
| Product Related | (blank) | 6
| | Combo | 2
| | Pricing | 1
| | Product Specification | 30
PreSales Total | | | 56
Grand Total | | | 126

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 10 | 6 | 0 | 0 | 0 | 0 | 16
Amir Aziz | 1 | 2 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 8 | 0 | 0 | 0 | 0 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 4 | 2 | 1 | 2 | 2 | 10 | 21
Abu Sufian | 11 | 2 | 6 | 1 | 3 | 11 | 34
Jok Kuol | 0 | 1 | 0 | 1 | 2 | 10 | 14
Alhamzi Mohammed | 5 | 0 | 0 | 0 | 0 | 8 | 13
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 14 | 16
Gaurav Payal | 8 | 1 | 0 | 1 | 6 | 11 | 27
Mohiuddin Lsm | 0 | 0 | 2 | 0 | 3 | 3 | 8
Aws Adra | 7 | 2 | 0 | 0 | 2 | 2 | 13
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 1 | 0 | 7 | 9
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 35 | 9 | 9 | 6 | 21 | 76 | 156

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 5 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 8 | 8
Jok Kuol | 2 | 0 | 1 | 0 | 0 | 1 | 4
Waseem Ahemad . Khan | 3 | 0 | 1 | 2 | 3 | 6 | 15
Aws Adra | 3 | 0 | 1 | 1 | 2 | 2 | 9
Hasan Nour | 0 | 2 | 0 | 2 | 1 | 2 | 7
Mohiuddin Lsm | 2 | 0 | 2 | 0 | 0 | 1 | 5
Abu Sufian | 1 | 0 | 0 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mohad Kmali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 4 | 5 | 7 | 6 | 25 | 59

Please feel free to reach out for any further clarifications.