Subject: Tech Support Candidate - Shivanshu Mishra
From: Shivanshu Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 08:20:08 -0400

| | Tech Support Test

Name | Shivanshu Mishra
E-mail | [email-masked]
Phone Number | (+91) 7355902147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Saket new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical Support executive | 31 dec 2021 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check whether the problem is on my end or there end. Then i will.narrow down the probelm in order to make sure that it gets resolved. I will check if the system is connected to the internet or not or on the basis of the error i will take the text steps.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will turn on bluetooth in my phone and then press the pair button of the speaker and will long press it, once it starts blinking i will go in settings of the phone and tap on the name of the speaker and select pair option once prompted.
What according to you makes you a good candidate for customer service or technical support job? | As i have experience of technical support and i used to assist the customers from all over the world with the basic troubleshootinh steps and installation and download issues i am a better candidate to opt for
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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