Subject: Tech Support Candidate - Chitransh Gupta
From: Chitransh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 07:47:15 -0400

| | Tech Support Test

Name | Chitransh Gupta
E-mail | [email-masked]
Phone Number | (91) 8417000100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
citrix

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Remote Desktop Support Analyst | currently working | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to clear cache and cookies and then will try to  flush dns from cmd window. I will also try to try with another browser. If all the above doesn't help I will reach out to ndtv support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- switch on bluetooth in speaker and mobile.
2- Search for device in mobile.
3- connect when device found.

What according to you makes you a good candidate for customer service or technical support job? | As I have extensive experience in technical support with various troubleshooting steps so I think I can resolve problem more quickly and efficiently. Also i am good at empathizing user when they are furious with their problems occurring repeatedly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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