Subject: Tech Support Candidate - PARUL JAISWAL
From: PARUL JAISWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 05:50:29 -0400

| | Tech Support Test

Name | PARUL JAISWAL
E-mail | [email-masked]
Phone Number | (+91) 8398982716
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Extra Marks Education pvt Ltd | Technical Support Executive | working | 25000
Previous Employer 1 | vedansh institute for civil services | Admission Counselor | Nov 2021 | 17000
Previous Employer 2 | Aleph India QMS pvt ltd | Technical Assistant | Aug 2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | After getting error, firstly, we have to be sure the all letter using in website is correct, should not be incorrect then  we have to check internet connection whether its working properly or not, reconnect the LAN cable, reconnect to internet manually, check the WIFI connectivity. if its not working the connect to the hotspot with your phone after that retype it and search it will get opened.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all, need to open the Bluetooth in your mobile phone then power on Bluetooth speaker then refresh the list of connectivity in Bluetooth connection. after getting option or name of required name, click there the it get automatically connected.
What according to you makes you a good candidate for customer service or technical support job? | As i have years of experience in this field, can perform every task on given time and i have all the required skills, knowledge and experience which is suitable to the profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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