Subject: Tech Support Candidate - Aman intekhab
From: Aman intekhab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 02:59:53 -0400

| | Tech Support Test

Name | Aman intekhab
E-mail | [email-masked]
Phone Number | (91) 8538917519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | HAZARIBAGH
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Project Engineer | 16th August | 24500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.We will clear history,cache and all of the browser
2.If that won't work,we will try in different browser
3.If that will also not work ee will change the dns settings from the network and security and restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn ON the blutooth of the mobile phone.
2.Turn ON the speaker and blutooth of that.
3.It will het automatically paired and show in connected state

What according to you makes you a good candidate for customer service or technical support job? | I am working in technical support from last 3years,I know how to manage customers even if they are angry,i know I am very good at customer handling and providing customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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