Subject: Daily performance summary for LiveSalesman team for Jun 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 09:05:24 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 2
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 2 | 4 | 5 | 11
Doaa Almutawa | 0 | 0 | 46 | 16 | 62
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 2 | 0 | 1 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 8 | 0 | 3 | 11
Abdullah Abuthnain | 0 | 3 | 32 | 1 | 36
Mohad Kmali | 0 | 4 | 0 | 0 | 4
Nourah Alfhaid | 0 | 4 | 29 | 0 | 33
Sumayah Alfaifi | 0 | 4 | 36 | 2 | 42
Wejdan Alotaibi | 0 | 7 | 9 | 0 | 16
Hasan Nour | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 1 | 0 | 1
Sultan Motawa | 0 | 0 | 0 | 1 | 1
Grand Total | 1 | 35 | 157 | 29 | 222

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 2
| | Delivery Status | 95
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Product issue | 1
| | Refunds after Return | 1
Customer Services Total | | | 109
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Offers | 43
| Policy Related | Return Policy | 1
PreSales Total | | | 44
Grand Total | | | 154

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 17 | 0 | 2 | 0 | 0 | 4 | 23
Asma Alotaibi | 2 | 3 | 1 | 0 | 0 | 4 | 10
Ali hazzaa | 1 | 1 | 0 | 3 | 4 | 35 | 44
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 4 | 6 | 0 | 0 | 3 | 2 | 15
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mohad Kmali | 0 | 0 | 0 | 0 | 1 | 3 | 4
Khaled Sufian | 0 | 0 | 0 | 2 | 0 | 5 | 7
! Hassan Bin Saeed | 0 | 0 | 0 | 2 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Nourah Alfhaid | 1 | 2 | 1 | 0 | 1 | 3 | 8
Abdullah Otaibi | 10 | 0 | 0 | 1 | 0 | 1 | 12
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 0 | 0 | 1 | 0 | 1 | 0 | 2
Sultan Motawa | 0 | 1 | 3 | 0 | 3 | 0 | 7
Abdallah Ahmed | 2 | 0 | 0 | 0 | 1 | 0 | 3
Abdullah Abuthnain | 1 | 3 | 1 | 0 | 1 | 0 | 6
Jaber Almarri | 0 | 0 | 1 | 4 | 1 | 0 | 6
Jawaher Alfirdaws | 0 | 0 | 1 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sumayah Alfaifi | 2 | 1 | 1 | 1 | 0 | 0 | 5
Mohiuddin Lsm | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 42 | 18 | 12 | 15 | 17 | 63 | 167

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jaber Almarri | 0 | 0 | 0 | 0 | 1 | 1 | 2
Nourah Alfhaid | 4 | 0 | 0 | 0 | 0 | 1 | 5
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 2 | 1 | 1 | 0 | 4
Mohad Kmali | 2 | 0 | 0 | 1 | 0 | 0 | 3
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Yahia Sholkami Taha | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 4 | 0 | 1 | 0 | 0 | 0 | 5
Sumayah Alfaifi | 4 | 0 | 1 | 0 | 0 | 0 | 5
Abdullah Abuthnain | 4 | 1 | 0 | 0 | 0 | 0 | 5
Jawaher Alfirdaws | 3 | 1 | 0 | 0 | 0 | 0 | 4
taher Mohammad | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 9 | 0 | 0 | 0 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 37 | 3 | 4 | 4 | 2 | 3 | 53

Please feel free to reach out for any further clarifications.