Subject: Daily performance summary for LiveSalesman team for Jun 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jun 2022 09:01:28 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 14 | 0 | 0 | 0 | 2 | 16
Aws Adra | 0 | 5 | 30 | 0 | 5 | 40
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 3 | 0 | 2 | 6
Abu Sufian | 1 | 6 | 18 | 0 | 2 | 27
Jok Kuol | 6 | 0 | 0 | 1 | 0 | 7
Gaurav Payal | 0 | 3 | 46 | 0 | 0 | 49
Waseem Ahemad . Khan | 0 | 1 | 9 | 0 | 2 | 12
Mohiuddin Lsm | 0 | 0 | 5 | 0 | 2 | 7
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 6 | 6
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 16 | 111 | 2 | 21 | 171

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 11
| Delivery Related | (blank) | 4
| | Damage during delivery | 1
| | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 4
| | Delivery Status | 17
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 1
Customer Services Total | | | 58
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | No Answer | (blank) | 1
No Answer Total | | | 8
No Answer | No Answer | No Answer | 7
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Offers | 11
| | Store Availability | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 5
| | Pricing | 2
| | Product Specification | 32
PreSales Total | | | 60
Grand Total | | | 127

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 12 | 2 | 0 | 0 | 0 | 0 | 14
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 2 | 0 | 0 | 1 | 0 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 8 | 2 | 1 | 2 | 2 | 8 | 23
Abu Sufian | 17 | 5 | 1 | 2 | 4 | 11 | 40
Jok Kuol | 2 | 2 | 0 | 1 | 2 | 9 | 16
Alhamzi Mohammed | 6 | 1 | 0 | 0 | 1 | 7 | 15
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 14 | 16
Mosab Mohammed Abdalla Nasreldin | 1 | 3 | 0 | 3 | 1 | 8 | 16
Gaurav Payal | 4 | 0 | 3 | 2 | 4 | 10 | 23
Mohiuddin Lsm | 0 | 1 | 1 | 1 | 4 | 3 | 10
Aws Adra | 6 | 2 | 1 | 1 | 1 | 2 | 13
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 44 | 16 | 7 | 13 | 21 | 72 | 173

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 0 | 6 | 7
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 8 | 8
Jok Kuol | 2 | 0 | 1 | 0 | 1 | 1 | 5
Waseem Ahemad . Khan | 1 | 0 | 2 | 2 | 2 | 6 | 13
Aws Adra | 3 | 0 | 0 | 3 | 0 | 2 | 8
Hasan Nour | 5 | 1 | 0 | 2 | 1 | 2 | 11
Alhamzi Mohammed | 1 | 1 | 1 | 0 | 0 | 1 | 4
Mohiuddin Lsm | 2 | 2 | 0 | 0 | 0 | 1 | 5
Abu Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Gaurav Payal | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 4 | 6 | 7 | 4 | 27 | 66

Please feel free to reach out for any further clarifications.