Subject: Daily performance summary for LiveSalesman team for Jun 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 19 Jun 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
taher Mohammad | 0 | 1 | 3 | 1 | 5
Abdullah Otaibi | 0 | 1 | 17 | 15 | 33
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 1 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 1 | 0 | 0 | 1
Asma Alotaibi | 0 | 8 | 36 | 2 | 46
Jawaher Alfirdaws | 0 | 7 | 52 | 1 | 60
Khaled Sufian | 0 | 5 | 13 | 0 | 18
Wejdan Alotaibi | 0 | 18 | 56 | 1 | 75
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 49 | 7 | 56
Nourah Alfhaid | 0 | 0 | 2 | 0 | 2
Grand Total | 1 | 44 | 228 | 27 | 300

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 17
| Delivery Related | Day of Delivery - Status | 12
| | Delayed Delivery (Furniture) | 11
| | Delayed Delivery (HH) | 3
| | Delivery Status | 89
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 3
| | Return Request Initiation | 2
Customer Services Total | | | 145
Live Sales | Pre-Sale | Help in completing the order | 1
| | Help placing new order | 4
Live Sales Total | | | 5
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 2
No Answer Total | | | 9
Mattress Related | Post-Sales | Returns and Free Trial | 1
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | Offers | 47
| Policy Related | Delivery Cost | 2
| | Return Policy | 1
| Product Related | Product Specification | 4
PreSales Total | | | 54
Grand Total | | | 215

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 9 | 4 | 0 | 0 | 1 | 6 | 20
Doaa Almutawa | 7 | 0 | 3 | 2 | 1 | 4 | 17
Ali hazzaa | 1 | 3 | 3 | 2 | 4 | 34 | 47
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 12 | 2 | 0 | 0 | 2 | 2 | 18
Hasan Nour | 1 | 1 | 0 | 0 | 1 | 2 | 5
Mohad Kmali | 0 | 0 | 0 | 0 | 1 | 5 | 6
! Hassan Bin Saeed | 0 | 1 | 1 | 1 | 0 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Nourah Alfhaid | 1 | 1 | 1 | 0 | 1 | 2 | 6
Khaled Sufian | 0 | 0 | 2 | 0 | 0 | 3 | 5
Abdullah Otaibi | 9 | 0 | 0 | 0 | 0 | 1 | 10
Jaber Almarri | 0 | 2 | 2 | 2 | 2 | 1 | 9
Sultan Motawa | 4 | 2 | 1 | 0 | 2 | 1 | 10
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 1 | 1 | 0 | 0 | 1 | 0 | 3
Abdullah Abuthnain | 4 | 2 | 1 | 0 | 1 | 0 | 8
Jawaher Alfirdaws | 2 | 1 | 0 | 1 | 0 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sumayah Alfaifi | 2 | 2 | 1 | 0 | 0 | 0 | 5
Mohiuddin Lsm | 4 | 1 | 0 | 0 | 0 | 0 | 5
Grand Total | 57 | 23 | 15 | 9 | 17 | 65 | 186

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jaber Almarri | 0 | 1 | 0 | 0 | 1 | 1 | 3
Nourah Alfhaid | 0 | 2 | 0 | 0 | 0 | 1 | 3
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 0 | 2 | 0 | 0 | 4
Mohad Kmali | 0 | 0 | 0 | 2 | 0 | 0 | 2
Yahia Sholkami Taha | 0 | 0 | 1 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdullah Abuthnain | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jawaher Alfirdaws | 3 | 1 | 0 | 0 | 0 | 0 | 4
Asma Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
taher Mohammad | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 8 | 0 | 0 | 0 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 11 | 0 | 0 | 0 | 0 | 0 | 11
Grand Total | 31 | 7 | 2 | 4 | 1 | 2 | 47

Please feel free to reach out for any further clarifications.