Subject: Daily performance summary for LiveSalesman team for Jun 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 19 Jun 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 13 | 2 | 11 | 0 | 3 | 29
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 7 | 0 | 0 | 3 | 3 | 13
Hasan Nour | 0 | 0 | 0 | 0 | 13 | 13
Abu Sufian | 2 | 15 | 36 | 0 | 0 | 53
Alhamzi Mohammed | 0 | 7 | 22 | 0 | 0 | 29
Aws Adra | 0 | 5 | 20 | 0 | 2 | 27
Waseem Ahemad . Khan | 0 | 10 | 29 | 0 | 2 | 41
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 39 | 118 | 3 | 24 | 206

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 35
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 9
| | Delivery Status | 32
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
Customer Services Total | | | 91
No Answer | (blank) | (blank) | 3
| No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 5
PreSales | (blank) | (blank) | 4
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 1
| | Store Location | 1
| Product Related | (blank) | 3
| | Product Specification | 34
PreSales Total | | | 45
Grand Total | | | 141

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 0 | 0 | 0 | 0 | 8
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 10 | 0 | 0 | 0 | 1 | 0 | 11

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 12 | 1 | 0 | 2 | 2 | 8 | 25
Abu Sufian | 21 | 6 | 0 | 2 | 6 | 10 | 45
Jok Kuol | 6 | 0 | 0 | 1 | 2 | 8 | 17
Alhamzi Mohammed | 7 | 0 | 3 | 0 | 1 | 7 | 18
Syed Ataullah | 0 | 0 | 0 | 1 | 2 | 14 | 17
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 2 | 1 | 1 | 8 | 16
Gaurav Payal | 2 | 1 | 1 | 4 | 2 | 11 | 21
Mohiuddin Lsm | 1 | 2 | 0 | 2 | 3 | 3 | 11
Aws Adra | 5 | 0 | 1 | 1 | 1 | 2 | 10
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 58 | 10 | 7 | 15 | 20 | 71 | 181

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 1 | 0 | 1 | 1 | 3 | 11
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 0 | 5 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 9 | 9
Waseem Ahemad . Khan | 1 | 1 | 1 | 2 | 2 | 7 | 14
Aws Adra | 0 | 0 | 0 | 3 | 0 | 2 | 5
Hasan Nour | 11 | 0 | 1 | 1 | 3 | 1 | 17
Alhamzi Mohammed | 1 | 0 | 1 | 0 | 0 | 1 | 3
Mohiuddin Lsm | 1 | 3 | 0 | 0 | 0 | 1 | 5
Abu Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Gaurav Payal | 3 | 0 | 1 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 5 | 6 | 7 | 6 | 29 | 76

Please feel free to reach out for any further clarifications.