Subject: Tech Support Candidate - Adarsh Markan
From: Adarsh Markan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 14:50:04 -0400

| | Tech Support Test

Name | Adarsh Markan
E-mail | [email-masked]
Phone Number | (+91) 989695653
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vikaspuri Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Interdata soft pvt ltd | Technical support analyst | 18 Feb2022 | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for the error message
2. Check in different browser
3. Check whether other  websites open up
4.if not,  check whether internet connection available or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on your phone as well as go to Bluetooth section if speakers
2. Pair the phone with Bluetooth
3. After connecting successfully it shall display the message

What according to you makes you a good candidate for customer service or technical support job?

1. Good soft skills
2. Good Technical. Skills as well as ability to explain technical steps in a pacified manner
3. Good. Listening skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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