Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 18 Jun 2022 03:07:32 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RD1M1RJEJ5 (Jason ): Chat was absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and the customer was satisfied with the answers. 

Chat ID : RD3N93GG5U (Jason ): Incomplete c hat, there was no response from the customer after the initial response which was answered promptly so the chat was closed. 

Chat ID : RD3NA3IOE1 (Jason ): Incomplete c hat, customer left the chat after initial response. 

Chat ID : RD3ND4MBY1 (Jason ): Chat was handled really well and as per process guidelines and expectations. Customer from chat ID : RD3N93GG5U contacted again to say thanks for the information provided. 

Chat ID : RD7NZY4ET3 (Anish ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

No missed/abandoned chats. 

Thanks and Regards 
Amit