Subject: Tech Support Candidate - Ajeet Singh
From: Ajeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 03:53:47 -0400

| | Tech Support Test

Name | Ajeet Singh
E-mail | [email-masked]
Phone Number | (+91) 9897510950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | SAHARANPUR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Window Server Administrator

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CPPRI | Administrative Executive IT | 19.08.2020 to Currently Working | 27500/-
Previous Employer 1 | CPPRI | JRF | 02.08.2016 to 31.07.2020 | 31500/-
Previous Employer 2 | CPPRI | Project Assistant | 02.12.2014 to 01.08.2016 | 18000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | You have issues with your network connection. if Your Internet connection is ok then service provider might have blocked access to specific websites, e.g., YouTube, Blogger, or maybe a personal domain. Your Windows Firewall is blocking access to a particular website. Your browser is loading the webpage from its internal cache. and you want to help with our administrator
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To pair to a Windows laptop or desktop, make sure Bluetooth is enabled by either right-clicking the Bluetooth icon in the Notifications area or going to Control Panel > Hardware and Sound > Devices and Printers. Select the device in the list and enter a PIN if prompted and select Connect.
What according to you makes you a good candidate for customer service or technical support job? | My short term goal is to get a job in reputed company. and my long term goal is to achieve a good position where i can build my career & help them organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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