Subject: Tech Support Candidate - Puru Raj
From: Puru Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 23:44:03 -0400

| | Tech Support Test

Name | Puru Raj
E-mail | [email-masked]
Phone Number | (226025) 9634122103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Analyst | | 19k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check internet
2.check if site accessible by others
3.check in other browser if yes clear cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2 then go to connected devices
3.open bluetooth
4.click on pair devices
5. After finding device click on the device to pair

What according to you makes you a good candidate for customer service or technical support job?

Have a better communication with client, so we can first understand what client actually needs
And give proper solution that resolve client issue on permanent basis

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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