Subject: Daily performance summary for LiveSalesman team for Jun 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 09:05:25 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 2 | 20 | 7 | 29
Sultan Motawa | 0 | 0 | 9 | 3 | 12
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 2 | 0 | 1 | 3
Nourah Alfhaid | 0 | 2 | 4 | 0 | 6
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 1 | 0 | 0 | 1
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 3 | 3
Malek Hosan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 1 | 16 | 0 | 17
Hasan Nour | 0 | 2 | 0 | 0 | 2
Jawaher Alfirdaws | 0 | 1 | 22 | 0 | 23
Khaled Sufian | 0 | 7 | 6 | 2 | 15
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 25 | 2 | 27
Grand Total | 0 | 18 | 102 | 18 | 138

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 1
| | Delivery Status | 10
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 3
| | Return item not received | 1
Customer Services Total | | | 50
Live Sales | Pre-Sale | Help in completing the order | 17
| | Help placing new order | 1
| | Live assist | 1
| | Promotion guide | 2
Live Sales Total | | | 21
Mattress Related Total | | | 1
No Answer Total | | | 3
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | Store Location | 1
| Policy Related | Delivery Cost | 1
PreSales Total | | | 2
Grand Total | | | 77

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 10 | 2 | 0 | 0 | 1 | 5 | 18
Doaa Almutawa | 0 | 3 | 0 | 2 | 1 | 8 | 14
Ali hazzaa | 3 | 4 | 4 | 2 | 3 | 37 | 53
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 15 | 0 | 0 | 0 | 2 | 2 | 19
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 2 | 4
Mohad Kmali | 0 | 1 | 0 | 2 | 0 | 5 | 8
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Nourah Alfhaid | 3 | 2 | 1 | 0 | 1 | 2 | 9
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jaber Almarri | 0 | 1 | 3 | 2 | 1 | 1 | 8
Khaled Sufian | 0 | 0 | 2 | 0 | 0 | 2 | 4
Sultan Motawa | 5 | 3 | 0 | 1 | 2 | 1 | 12
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Abuthnain | 4 | 1 | 0 | 2 | 0 | 0 | 7
Jawaher Alfirdaws | 0 | 1 | 1 | 0 | 0 | 0 | 2
! Hassan Bin Saeed | 0 | 1 | 2 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 2 | 0 | 0 | 0 | 0 | 3
Sumayah Alfaifi | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 51 | 22 | 14 | 11 | 12 | 69 | 179

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jaber Almarri | 1 | 0 | 1 | 0 | 1 | 1 | 4
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abdullah Abuthnain | 4 | 0 | 0 | 0 | 0 | 1 | 5
Nourah Alfhaid | 2 | 1 | 0 | 0 | 0 | 1 | 4
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 1 | 5
taher Mohammad | 2 | 0 | 0 | 0 | 1 | 0 | 3
Hamza.abuazzam Nouri Abuazzam | 0 | 2 | 1 | 1 | 0 | 0 | 4
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mohad Kmali | 0 | 0 | 1 | 1 | 0 | 0 | 2
Sumayah Alfaifi | 1 | 1 | 1 | 0 | 0 | 0 | 3
Yahia Sholkami Taha | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 4 | 5 | 3 | 2 | 5 | 39

Please feel free to reach out for any further clarifications.