Subject: Daily performance summary for LiveSalesman team for Jun 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jun 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 9 | 0 | 18 | 0 | 3 | 30
Aws Adra | 0 | 0 | 6 | 0 | 0 | 6
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 5 | 5 | 11 | 0 | 8 | 29
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 6 | 0 | 0 | 2 | 0 | 8
Abu Sufian | 0 | 9 | 22 | 0 | 4 | 35
Gaurav Payal | 0 | 2 | 25 | 0 | 2 | 29
Waseem Ahemad . Khan | 0 | 1 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 0 | 0 | 3 | 0 | 5 | 8
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 7 | 7
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 17 | 86 | 3 | 30 | 156

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 6
| | Delivery Status | 18
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 1
Customer Services Total | | | 47
No Answer | No Answer | No Answer | 5
No Answer Total | | | 5
PreSales | (blank) | (blank) | 2
| Other Enquiry | Store Availability | 8
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 41
PreSales Total | | | 54
Grand Total | | | 106

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 0 | 7
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 10 | 0 | 0 | 0 | 1 | 0 | 11

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 2 | 2 | 16 | 20
Waseem Ahemad . Khan | 4 | 1 | 1 | 1 | 2 | 9 | 18
Abu Sufian | 11 | 3 | 0 | 0 | 8 | 10 | 32
Jok Kuol | 9 | 0 | 0 | 1 | 5 | 5 | 20
Alhamzi Mohammed | 1 | 2 | 1 | 0 | 1 | 5 | 10
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 2 | 1 | 3 | 5 | 13
Gaurav Payal | 2 | 2 | 0 | 5 | 3 | 10 | 22
Mohiuddin Lsm | 2 | 1 | 0 | 4 | 2 | 3 | 12
Aws Adra | 2 | 2 | 0 | 2 | 0 | 3 | 9
Grand Total | 33 | 11 | 4 | 16 | 26 | 66 | 156

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 5 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 9 | 9
Jok Kuol | 3 | 1 | 0 | 1 | 1 | 2 | 8
Waseem Ahemad . Khan | 0 | 2 | 1 | 1 | 3 | 6 | 13
Aws Adra | 0 | 0 | 0 | 3 | 0 | 2 | 5
Hasan Nour | 5 | 0 | 2 | 1 | 3 | 1 | 12
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 1 | 4
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 1 | 0 | 0 | 0 | 0 | 2
Gaurav Payal | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 17 | 7 | 3 | 6 | 7 | 27 | 67

Please feel free to reach out for any further clarifications.