Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 17 Jun 2022 03:38:39 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RDNKOW79E8 (Jason ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and the customer was satisfied with the answers. 

Chat ID : RDOKBY8VSD (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RDPLL53F3L (Jason ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and the customer was satisfied with the answers. 

Chat ID : RDPLY7PFDB (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions effectively and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RDQLRBYPOT (Jason ): Incomplete c hat, customer left the chat after few responses and answered few questions related to his next travel plan however complete lead generation details could not be gathered. 

Chat ID : RDRLOGABSN (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RDSLLKLTG8 (Harsh ): Incomplete c hat, customer left the chat after initial response and did not answer questions related to his next upcoming vacation. 

Chat ID : RDTLTR821U (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered travel agent's queries and gave him/her the link required for travel agents to go through the details. 

No missed/abandoned chats. 

Thanks and Regards 
Amit