Subject: Tech Support Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 01:21:49 -0400

| | Tech Support Test

Name | Sunil Kumar
E-mail | [email-masked]
Phone Number | (+91) 7992313450
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Arvada Excel | Technical Support Executive | September 2021 | 38k
Previous Employer 2 | Beno Support | Sr. Technical Support Executive | August 2020 | 42k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will restart the computer, because by restarting the device it clears lots of things.
I will check the internet connection.
If internet is connected then i will check whether the website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker and bluetooth on
Turn on mobile mobile bluetooth
Search the device(bluetooth speaker)
Pair the device
Connected

What according to you makes you a good candidate for customer service or technical support job? | The candidate should be calm, professional, knowledgeable and ready to help the customer always
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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