Subject: Tech Support Candidate - Bhawana Sharma
From: Bhawana Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 00:58:03 -0400

| | Tech Support Test

Name | Bhawana Sharma
E-mail | [email-masked]
Phone Number | (91) 7982469187
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application support SAAS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies limited | Subject Matter Expert Specialist | 30/6/2022 | 32000
Previous Employer 1 | Tech Mahindra Ltd | Assistant Team Lead | |
Previous Employer 2 | Chemical Analysis Lab | Account Manager | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I am trying to surf the website www.ndtv.com using Google Chrome and got the error .I'll follow the below steps to troubleshoot the issue:-
Step 1) I'll check the internet connection by checking modem, Ethernet connectivity.

Step 2) Considering that the issue is because of the internet connection ,I would restart the modem and try to reconnect my system
Step 3) My next step is to check is the website URL is correctly types of is there any typos.
Step 4) I'll correct the typos and will enter the complete URL i.e https://www.ndtv.com.

Troubleshooting is required when we want to know the root cause along with the solution to fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1) Unlock my phone using my fingerprint
Step 2) Turning On my mobile's Bluetooth by clicking on blutooth option (this option is available under the setting options)
Step3) Now turning on the Bluetooth connectivity option of the speaker device
Step 4) Scan for the available device
Step 5) My mobile will get a Pair to pop up to accept the pairing. I'll select Pair option to pair the speaker device with my phone.
Step 6) Logging to any multimedia application to play the music .

What according to you makes you a good candidate for customer service or technical support job? | My curiosity to troubleshoot a situation untill I get a solution to fix the issue really makes me satisfied.I want to help the customers and their positive feedbacks make my day. During the whole span of 6 years of my experience, I have been gone through various situations that helped me to gain expertise in this domain.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |