Subject: Daily performance summary for LiveSalesman team for Jun 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Sultan Motawa | 0 | 2 | 22 | 11 | 35
taher Mohammad | 0 | 7 | 18 | 6 | 31
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 2 | 0 | 2 | 4
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 2 | 40 | 3 | 45
Asma Alotaibi | 0 | 7 | 34 | 8 | 49
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Jawaher Alfirdaws | 0 | 1 | 34 | 0 | 35
Nourah Alfhaid | 0 | 5 | 34 | 1 | 40
Sumayah Alfaifi | 0 | 3 | 26 | 1 | 30
Grand Total | 2 | 32 | 208 | 32 | 274

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 25
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 14
| | Delayed Delivery (Furniture) | 12
| | Delayed Delivery (HH) | 3
| | Delivery Status | 68
| | Wrong commitments | 2
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 3
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 140
Live Sales | Pre-Sale | Help in completing the order | 14
| | Help placing new order | 1
Live Sales Total | | | 15
No Answer Total | | | 5
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 1
PreSales Total | | | 3
Grand Total | | | 163

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 10 | 0 | 0 | 0 | 1 | 5 | 16
Ali hazzaa | 3 | 5 | 2 | 3 | 2 | 38 | 53
Doaa Almutawa | 2 | 6 | 1 | 2 | 1 | 9 | 21
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 8 | 1 | 0 | 3 | 1 | 2 | 15
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 2 | 4
Mohad Kmali | 0 | 1 | 1 | 1 | 0 | 5 | 8
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Nourah Alfhaid | 1 | 2 | 0 | 1 | 1 | 1 | 6
Abdullah Otaibi | 0 | 1 | 0 | 1 | 0 | 1 | 3
Jaber Almarri | 2 | 3 | 2 | 2 | 1 | 1 | 11
Khaled Sufian | 0 | 2 | 0 | 0 | 1 | 2 | 5
Abdullah Abuthnain | 5 | 1 | 0 | 2 | 1 | 1 | 10
Sultan Motawa | 7 | 1 | 0 | 2 | 2 | 0 | 12
Ali Ibraheem | 0 | 0 | 0 | 1 | 1 | 0 | 2
Jawaher Alfirdaws | 1 | 0 | 1 | 0 | 0 | 0 | 2
! Hassan Bin Saeed | 0 | 2 | 1 | 0 | 0 | 0 | 3
Wejdan Alotaibi | 5 | 1 | 0 | 0 | 0 | 0 | 6
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 52 | 26 | 9 | 18 | 13 | 70 | 188

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jaber Almarri | 1 | 1 | 0 | 1 | 1 | 1 | 5
Asma Alotaibi | 4 | 0 | 0 | 0 | 0 | 1 | 5
Abdullah Abuthnain | 6 | 0 | 0 | 0 | 0 | 1 | 7
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 2 | 3
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 0 | 1 | 1 | 1 | 1 | 0 | 4
Jawaher Alfirdaws | 3 | 0 | 0 | 1 | 0 | 0 | 4
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 1 | 1 | 0 | 0 | 4
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 0 | 3
Sumayah Alfaifi | 3 | 2 | 0 | 0 | 0 | 0 | 5
Yahia Sholkami Taha | 0 | 1 | 0 | 0 | 0 | 0 | 1
! Hassan Bin Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
taher Mohammad | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 34 | 5 | 2 | 5 | 2 | 7 | 55

Please feel free to reach out for any further clarifications.