Subject: Daily performance summary for LiveSalesman team for Jun 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jun 2022 09:01:29 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 2 | 6 | 0 | 5 | 18
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 12 | 5 | 8 | 0 | 5 | 30
Hasan Nour | 3 | 0 | 0 | 0 | 16 | 19
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 4 | 4 | 0 | 4 | 12
Aws Adra | 0 | 3 | 13 | 0 | 3 | 19
Gaurav Payal | 0 | 1 | 36 | 0 | 1 | 38
Mohiuddin Lsm | 0 | 1 | 7 | 0 | 2 | 10
Waseem Ahemad . Khan | 0 | 5 | 19 | 0 | 5 | 29
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 24 | 21 | 93 | 0 | 41 | 179

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | (blank) | 3
| | Damage during delivery | 1
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 3
| | Delivery Status | 13
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 67
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
| | Sagging | 1
Mattress Related Total | | | 2
No Answer | No Answer | (blank) | 1
No Answer Total | | | 7
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 9
| Other Enquiry | Store Availability | 6
| Policy Related | Delivery Time | 1
| | Return Policy | 2
| Product Related | (blank) | 2
| | Product Specification | 25
PreSales Total | | | 45
Grand Total | | | 121

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 0 | 0 | 0 | 5
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 1 | 0 | 1 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 2 | 3 | 15 | 20
Waseem Ahemad . Khan | 4 | 1 | 2 | 2 | 1 | 8 | 18
Abu Sufian | 9 | 0 | 0 | 2 | 6 | 10 | 27
Jok Kuol | 6 | 0 | 1 | 1 | 5 | 5 | 18
Alhamzi Mohammed | 3 | 2 | 0 | 0 | 1 | 5 | 11
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 1 | 0 | 4 | 4 | 14
Gaurav Payal | 1 | 1 | 1 | 5 | 2 | 9 | 19
Mohiuddin Lsm | 3 | 0 | 2 | 3 | 1 | 2 | 11
Aws Adra | 3 | 1 | 0 | 2 | 0 | 3 | 9
Grand Total | 32 | 7 | 7 | 17 | 23 | 61 | 147

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 6 | 7
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 9 | 9
Jok Kuol | 2 | 0 | 0 | 1 | 1 | 1 | 5
Waseem Ahemad . Khan | 2 | 1 | 1 | 3 | 1 | 6 | 14
Hasan Nour | 4 | 2 | 2 | 1 | 3 | 1 | 13
Aws Adra | 0 | 0 | 1 | 1 | 0 | 1 | 3
Hadeel talal Alshukri | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 6 | 0 | 0 | 0 | 1 | 0 | 7
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Gaurav Payal | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 7 | 4 | 6 | 7 | 24 | 63

Please feel free to reach out for any further clarifications.